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Exam : Avaya 132-S-1002.3
Title : Avaya Sales Certification Specialist


1. Who determines the maintenance renewal strategy when a Partner has previously sold a maintenance agreement to a non Global / US Named Account? (Choose two.)
A. The Avaya Direct team owns the maintenance renewal strategy.
B. The Avaya Telesales team owns the maintenance renewal strategy.
C. The end-user customer.
D. The Partner owns the maintenance renewal strategy, which may include a Channel Service Agreement, Partner Support Service / Joint Service Delivery, or Wholesale Maintenance.
Answer: CD

2. A business process consists of a set of steps that an organization typically uses to execute daily business and is _____.
A. measurable using Key Process Indicators
B. measurable using Key Performance Indicators
C. measurable using Key Process Instances
D. measurable using Key Primary Indicators
Answer: A

3. A key capability of Avaya's IP Telephony solutions is to extend customer announcements, voicemail greetings, and other applications from the core to the branches, enabling _____.
A. a higher TCO
B. branch office managers to maintain and administer their own communications systems
C. consistent user experiences
D. each user to have a different, customized experience
Answer: C

4. Which is NOT a common business problem addressable by Avaya's IPT solutions?
A. Inability to get the appropriate parties together to make decision
B. Inability to communicate during a major business interruption
C. Multiple disparate systems that are expensive to maintain
D. Disconnected branch offices
Answer: A

5. Partners selling to Global Accounts at the Avaya Direct Account Team's invitation must sell which of the following?
A. Avaya Services only
B. Avaya products only
C. Avaya content for both products and services where Avaya has an applicable offer
D. Any products or services they choose
Answer: C

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